FEES AND TIMING
As we focus on keeping our people, customers, and community safe, we’re taking extra measures at our distribution centres such as limiting the number of people working at any given time, which may cause some delays.
|SHIPPING METHOD||PROCESSING TIME + SHIPPING TIME||TOTAL TIME EXPECTATION||FEE SHIPPING|
|Standard Shipping 7-15 business days (Except Saturday and Sunday)||(5-6 business days processing) + (3-7 business days shipping)||(7-14 business days)||$ 2.99|
|Fast Shipping 3-7 business days (Except Saturday and Sunday)||
(1-3 business days processing) + (3-5 business days shipping)
|(3-7 business days)||$ 9.99|
Your order will be processed in 5-6 business days and shipped within 3-7 business days from the date the order is processed. We appreciate your patience!
Note: Orders will not be processed on Saturday and Sunday!
Breathe deeply—we have answers to your most pressing shipping questions.
About Late Deliveries
Our shipping partners do their best to ensure you receive your package on time, however occasional delays do occur. essencebibles.com cannot be held responsible for delays caused by unforeseen or uncontrollable events such as:
- Possible Reasons for Delay
- Incorrect Address
- Missing apartment, building, floor, or unit number
- Severe weather conditions
- International customs procedures
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
Shipments to APOs can take up to 45 additional days to arrive.
Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.
DUE TO CORONA VIRUS CRISIS, PLEASE ALLOW US A BIT DELAY THAN USUAL IN DELIVERING YOUR ORDER(S). WE ARE TRULY SORRY FOR THIS INCONVENIENCE ~
Thank you for reading and have a good time shopping with us!
You are not satisfied with the received products? Please no worries, we gladly accept most returns by mail within 30 days of delivery. Exceptions are noted below. Return items must be in original, saleable condition with original tags.
NON-RETURNABLE & NON-EXCHANGEABLE:
Customers have 12 hours after placing the order to cancel and change the order information related to the product’s details or the shipping address. Please send an email to firstname.lastname@example.org, we will process your requirements accordingly.
Because of that, we do not offer return and exchange to issues caused from the customer’s side. For example, choosing the wrong size or style of the products, changing the shipping address too late (you can contact the carrier for more details in these cases, we will provide you the information of the carrier).
RETURNABLE & EXCHANGEABLE:
Any cases related to the mistakes of our sides such as sending you the wrong products or wrong address, the items are damaged/defective, we are willing to support you.
Firstly, please contact us at email@example.com and let us know your problem. It is better if you could send an email with the images or videos showing the errors of the products. We need the evidence to send to the manufacturer and check if there is any mistake while checking and shipping the products out.
After reviewing, we will give you the refund, replacement, or the return address as you request if we sent the wrong item. However, kindly be confirmed that the shipping fee for returning the items is paid by the customers.
In case of the damaged/defective products caused by our sides and you do not want to be replaced, please contact us at firstname.lastname@example.org, we will send you the address of our warehouse to return. Once we receive your package, we will immediately process the refund for you.
Also, please understand that it normally takes a few business days for the amount of money back to your account. We appreciate your kind patience. Should it takes longer than expected, feel free to email us for more details.